Refund Policy

At ONE8Y, our commitment to quality and your satisfaction is our top priority. We understand the importance of trust and assurance in our services and products. While we do not offer refunds, we stand by our Make It Right Promise.

Make It Right Promise

If for any reason you're not satisfied with the service or product you've received, we pledge to take the necessary steps to ensure your experience meets our high standards. Here's what our Make It Right Promise entails:

1. Personalized Attention: We'll listen to your concerns and understand the specific issues you've encountered.
2. Tailored Solutions: Our team will assess the situation and offer a solution that's customized to your needs.
3. Service Revisions: If the service provided didn't meet your expectations, we'll make it right by offering revisions or additional support, as appropriate.
4. Product Alternatives: For product-related issues, we'll work with you to provide an alternative that aligns with what you're looking for.
5. Continued Support: We're here for you even after we've addressed your initial concerns, ensuring you receive the full benefit of our services and products.

To activate our Make It Right Promise, please reach out to us within 30 days of your purchase, and we'll begin the process of making things right.

Your experience matters to us, and we're dedicated to ensuring that every interaction with Royal Lamb leaves you feeling valued and respected.

For assistance or to discuss any aspect of our services and products, please contact us at booking@elijahfrazier.com.